I found it interesting in this chapter the concept of the business process especially referring to the value chain. The way that the book goes through the steps is interesting on the evolution of IS in the workplace. The way that diagram 3-7 shows the value chain activity of a bike rental place seems very unrealistic when I look at the "supporting business process." It seems like the sales part of business is very personal and that this process can not substitute it. A lot of business can be taken over by automated devices but a lot of business is too personal and about who you know so part of it can not ever be automated unless some form of intellectual advance artificial intelligence is formed in the future.
Will there ever be a fully automated business sales process?
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